At Brown's Car Stores, as an Essential Service specified by the most recent Virginia Statewide Order, we are guided by the principles of the community to help our customers Buy Happy and Service Happy. We would like you to know we are thinking about all our customers, our employees and our suppliers, our community as we work through the effects of the Coronavirus (COVID-19). We know how important vehicle safety and reliability are to you which is why we will continue to serve you and your vehicle without interruption.

We know how important vehicle safety and reliability are to you which is why we will continue to serve you and your vehicle without interruption.

 
 
SHOP AT HOME
Browse our website, select your new or pre-owned vehicle and contact us virtually via FaceTime, Skype, screen share, telephone, etc., so that we may answer any questions or assist you with setting up your Brown's Happy Test Drive.

SCHEDULE YOUR HAPPY TEST DRIVE
For your safety we will clean and sanitize the vehicles' interior, wiping down the steering wheel, control knobs, door handles, etc., before delivering the vehicle directly to your house for you to test drive by yourself.

PURCHASE ONLINE
If you're satisfied with your selection, complete our online finance application and a member of our team will contact you to schedule delivery of your new vehicle on a day and time that's most convenient for you.

WE DELIVER TO YOU
We will deliver your new vehicle and any remaining paperwork to be finalized directly to your home so that you won't have to set foot into the dealership.



Brown's Happy Test Drive is limited to within a 15-mile radius of our home or office. A valid driver's license must be obtained prior to all test drives. Our dealership reserves the right to restrict the time available for test drives and reserves the right to restrict the makes and models available for at home test drives. All vehicles booked for your Brown's Happy Test Drive will be accompanied by a sales representative from the dealership. A minimum of 24 hours' notice is required for any appointment.

We are open for business with our service center.
Utilizing Enhanced Safety Precautions in every case, we provide two ways to service with Brown's Car Stores:


NO-CONTACT SERVICE
Drop your vehicle here at the dealership and take advantage of our no-contact service. Pay online and pick up, staying six feet from our staff. After printing the form, use our service online service scheduler and select NO-CONTACT SERVICE as one of your maintenance requests.



IN-STORE EXPERIENCE
Utilize our traditional dealership service where you bring your vehicle to us. We will provide the option for a complimentary Courtesy Loaner Vehicle, on-demand shuttle powered by Lyft, or in limited cases wait at the dealership.





Brown Automotive Group is open and focused on your safety! We recognize the important role our dealerships play in providing sales and service to our customers. We have always taken great pride in providing a welcoming and clean facility.  Amid the current virus crisis, we have made many additions to our sanitary protocol. The health and safety of our employees and our customers has always been our number one priority.

Please know the following steps are being taken at the dealership for sales and service

The high-volume touch areas throughout the dealership (sales and service) are being sanitized at a much higher frequency.

All employees are taking precautionary health measures including frequent hand washing, social distancing, abiding by a no hand shake policy, and staying home when sick.

Test drive vehicles, showroom offices, service areas, and other stations are being disinfected and cleaned throughout the day.


The following steps are being taken to help your shopping or service experience:

  1. We will bring the test drive to you! We offer home or office delivery using our Brown's Happy Test drive located on our website.
  2. Get pre-approved for seamless financing on our secure finance application. Receive personalized monthly loan and lease payments, lock-in your rate, and expedite your transaction.
  3. Receive accurate trade-in values and take advantage of our 130% KBB fair trade value*
  4. Instantly connect with our sales team to discuss rebates, incentives, and 90 day deferred first payments** as well as any other questions you may have.
  5. Select delivery of your new vehicle at home or at the dealership, it's that easy! You don't even need to come into the dealership.


Brown Automotive Group has always been a sales leader in the industry. We continue to offer more ways for you to get the products you need most, whether that is buy online, pick up at our store, or quick delivery options.  We want to thank you for your support and understanding during a rapidly evolving situation as we make every effort to support our customers and our staff.


*See dealer for details on trade value offers
**90 day deferred first payments on approved credit. See dealer for details. Offer valid until 3/31/2020